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Point of sale · 4 steps

Reprint receipts and return items

Print an earlier sale's receipt again, set up the receipt printer, and take back items from a sale.

Before you start: A shift must be open on the register.

1Find an earlier receipt

On the shift bar choose More → Receipts. Reprint a receipt lists this register's latest sales — pick one to print it again.

Scalar360 screen: Find an earlier receipt
Numbered outlines show what to click, in order.

2Set up the receipt printer

Choose More → Printer setup. Browser prints through the normal print dialog. For a thermal printer and cash drawer, choose ESC/POS local agent, enter the Print agent URL running on the counter PC and use Test print to check it. This setting is saved on this device only.

Scalar360 screen: Set up the receipt printer
Numbered outlines show what to click, in order.

3Start a return

Choose Return on the shift bar (or press F4). Pick the sale from Recent sales, or switch to By invoice no. and type the invoice number from the receipt.

Scalar360 screen: Start a return
Numbered outlines show what to click, in order.

4Enter what's coming back and process it

Enter the quantity returned against each item — up to the quantity sold. Leave Refund cash from drawer ticked to pay the customer from the drawer, or untick it to issue a credit note only. Check the Refund total and choose Process return. The items go back into the register's warehouse.

Scalar360 screen: Enter what's coming back and process it
Numbered outlines show what to click, in order.
Turn on POS and set up a registerSwitch on Point of Sale for your organisation and add a register for each counter, with its own warehouse, receipt and checkout rules.Take payment: cash, card, UPI or splitApply a bill discount, coupon or loyalty points, take one or more payments and see the change due.

Still stuck? Contact our support team — or start a free trial to try this in your own company.